Returns & Refunds Policy

At NAS IT Services, we strive to ensure our clients are satisfied with our services. This Returns & Refunds Policy outlines our practices regarding service cancellations, returns, and refunds.

1. Return and Refund Eligibility

• Timeframe: You may request a return or refund within 7 days of the service date or purchase.

• Scope: This policy applies to eligible services provided by NAS IT Services. Some customized or non-refundable services may not qualify for returns or refunds (see details below).

2. How to Request a Return or Refund

To initiate a return or refund request, please contact our support team via email at support@nasitservices.com within 7 days of the service date. Include the following information in your email:

• Full name and contact details

• Description of the service and reason for the request

• Proof of purchase (e.g., invoice or receipt)

Our team will review your request and respond within 2-3 business days with further instructions.

3. Refund Process

Once a return or refund request is approved, we will process the refund to the original payment method. Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Services

Certain services, such as customized IT solutions, consulting services that have been fully delivered, or software licensing fees, may not be eligible for refunds. We encourage clients to discuss service terms prior to finalizing purchases to ensure clarity on non-refundable services.

5. Contact Us

For any questions about this policy, please reach out to our support team at support@nasitservices.com. Our goal is to ensure a fair and transparent process that meets your expectations.